Customer Service Training for Tech Support

We teach customer service best practices and how to’s for successfully supporting users and customers.

In this specialized training, delivered online or on-site, technical professionals will master how to:

  • Provide more efficient and effective customer support
  • Communicate more effectively with non-technical end users
  • Manage customer expectations and priorities
  • Promote a reputation for consistently excellent service
  • Set appropriate customer expectations
  • Communicate more effectively with non-tech customer
  • Deal professionally with frustrated customers
  • Deliver bad news diplomatically
  • Help customers help themselves
  • Establish credibility and user confidence

Service desk agents, tech support representatives, service desk engineers, field engineers, and anyone who provides technical support to internal or external customers.

Contact us for training options. Call 415.929.8110 or

This workshop was the most practical training I’ve ever attended. You provided tools and techniques to guide calls, defuse their frustration, problem solve, and impress the customer with my customer service skills.

We offer different levels of assessments to discover learning needs and challenges of your service desk, field service, or tech support group. IN addition to our free assessment, we can also provide more in depth evaluation and recommendations.

Every training program is customized to meet the learning needs of your tech support team, reflect channels in which they deliver support, the expectations of your users, and your organization’s support goals.

Each on-site customer service workshop is highly interactive, with discussions, group projects, and examples of best practices in customer service. Participants learn and practice immediately usable skills and best practice techniques.

Follow up activities are included in course materials to keep learning fresh. After the initial workshop we can provide follow up sessions with advanced skills to further mastery of customer service best practices.

For additional information phone 415.929.8110 or

+1(415)929 8110 US
+44(0)7783 352 886 UK

  • Provide efficient user friendly customer service
  • Communicate effectively with non technical users
  • Promote a reputation for excellent customer service

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