Technical Support Management Training

Technical Support Management Training

Management training and individual coaching for technical professionals

A study found that over 68% of technical professionals felt their managers are technically proficient, but lack the leadership skills necessary to manage and motivate a team. High performance help desks need effective leaders.

Bring out the Best in Your Tech Support Team

  • Manage remote workers expertly
  • Create a motivational environment
  • Develop team reputation for user friendly support
  • Manage relationship with other managers and upper management
  • Represent tech support team’s value to organization

Competencies you can develop:

  • Transition from technical expert to manager
  • Hire technicians with aptitude for customer service
  • Master performance management techniques
  • Provide effective feedback to assure team meets SLA’s
  • Master remote management skills


Management training for team leaders can be included as part of our customer service training package


Online training on Management Skills for Managing Remotely

Take a free Coaching Assessment
to evaluate your leadership strengths and challenges.

Contact Us with your management or coaching challenge and we can offer a free consultation and a plan.