Technical Support Management Training
Management training and individual coaching for technical professionals
A study found that over 68% of technical professionals felt their managers are technically proficient, but lack the leadership skills necessary to manage and motivate a team. High performance help desks need effective leaders.
Bring out the Best in Your Tech Support Team
- Manage remote workers expertly
- Create a motivational environment
- Develop team reputation for user friendly support
- Manage relationship with other managers and upper management
- Represent tech support team’s value to organization
Competencies you can develop:
- Transition from technical expert to manager
- Hire technicians with aptitude for customer service
- Master performance management techniques
- Provide effective feedback to assure team meets SLA’s
- Master remote management skills
Management training for team leaders can be included as part of our customer service training package
Online training on Management Skills for Managing Remotely
Take a free Coaching Assessment
to evaluate your leadership strengths and challenges.
Contact Us with your management or coaching challenge and we can offer a free consultation and a plan.