Technical Support Management Training
Management training and individual coaching for technical professionals
A study found that over 68% of technical professionals felt their managers are technically proficient, but lack the leadership skills necessary to manage and motivate a team. High performance help desks need effective leaders.
Bring out the Best in Your Tech Support Team
- Manage remote workers expertly
- Create a motivational environment
- Develop team reputation for user friendly support
- Manage relationship with other managers and upper management
- Represent tech support team’s value to organization
Competencies you can develop:
- Transition from technical expert to manager
- Hire technicians with aptitude for customer service
- Master performance management techniques
- Provide effective feedback to assure team meets SLA’s
- Master remote management skills
Options
Management training for team leaders can be included as part of our customer service training package
OR
Online training on Management Skills for Managing Remotely
Take a free Coaching Assessment
to evaluate your leadership strengths and challenges.
Contact Us with your management or coaching challenge and we can offer a free consultation and a plan.
