Technical Support Management Training

A study found that over 68% of technical professionals felt their managers are technically proficient, but lack the leadership skills necessary to manage and motivate a team. High performance help desks need effective leaders.

  • Manage remote workers expertly
  • Create a motivational environment
  • Develop team reputation for user friendly support
  • Manage relationship with other managers and upper management
  • Represent tech support team’s value to organization
  • Transition from technical expert to manager
  • Hire technicians with aptitude for customer service
  • Master performance management techniques
  • Provide effective feedback to assure team meets SLA’s
  • Master remote management skills

Management training for team leaders can be included as part of our customer service training package


Online training on Management Skills for Managing Remotely

to evaluate your leadership strengths and challenges.

Contact Us with your management or coaching challenge and we can offer a free consultation and a plan.

For additional information phone 415.929.8110 or

+1(415)929 8110 US
+44(0)7783 352 886 UK

  • Provide efficient user friendly customer service
  • Communicate effectively with non technical users
  • Promote a reputation for excellent customer service

How many customer service stars does your team rate?
Take our quiz
to assess your Customer Service Skills.

Dealing with difficult customers requires Emotional Intelligence.
Take our quiz
to learn more about Emotional Intelligence.