Articles & Quizzes

Donna Earl has written the following articles on Customer Service, Customer Service Management, Management and Emotional Intelligence. Please contact us at email@DonnaEarlTraining.com for permission to use or reprint any article, or to quote Donna.

Articles:

• What Is Internal Customer Service? A Definition and Case Study
• Providing Excellent Internal Customer Service
• The Role of Internal Service within the Support Team
• Stress Management Tips for Customer Service Professionals
• Hire the Best for Your Help Desk
• Help Desk Training
• Customer Service Challenges for Tech Support Help Desks
• The Customer Service Manager’s Challenge
• Dealing with Abusive Customers
• Developing Emotional Intelligence
• Coaching Emotional Intelligence
• Stress Management Tips for Healthcare Professionals

Quizzes:

• Customer Service Quiz for Healthcare
• Internal Customer Service I.Q. Quiz
• Tech Support Customer Service Skills Quiz
• Technical Manager’s Management Skills Quiz
• Emotional Intelligence Quiz
• Customer Service Skills Quiz

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Donna Earl is an international specialist in Customer Service, Management Skills and Emotional Intelligence. Drawing on her corporate background and over 20 years consulting experience, she writes articles on current business topics. These articles reflect current challenges verbalized by the 250,000+ people worldwide who have participated in her training sessions.

Donna can be contacted by phone 415.929.8110 or by email at email@DonnaEarlTraining.com regarding her consulting and training services, or for permission to reprint these articles.