Customer Service Training for Healthcare
Patient Satisfaction for Healthcare
Whether your staff are in a physician’s practice, a clinic, or a facility, they need patient satisfaction skills. Healthcare professionals who participate in this Customer Service Training for Healthcare increase their patient satisfaction aptitude, ability to deal effectively with today’s patient, improve patient experience, reduce burn out and manage stress.
Our customer service training teaches clinic, practice and facility staff:
- How to improve customer service practices and increase job satisfaction
- How to boost survey scores and improve patient experience
- How to set the tone for a positive visit and patient outcome
- How to communicate effectively with patients and co-workers
- How to handle challenging patients professionally
- How to reduce burnout, manage stress and maintain resilience
Most Requested Training Topics
- How to Increase patient satisfaction and survey scores
- How to manage patient expectations
- How to calm upset patients and family members
- How to defuse situations before they escalate
- How to communicate effectively with coworkers
- How to sustain a positive work environment
- How to manage stress, burn out, and maintain motivation
- How to promote a positive reputation for your clinic, physician practice or facility.
Course Options
OPTION 1
On-site workshop customized for your healthcare setting, staff, patient base and unique challenges. Presented by an expert, this workshop is highly interactive with assessments, discussion, Q & A, and role plays. A comprehensive workbook is included for reference and review.
OPTION 2
A course created for your organization. This asset is a complete customized training program with branded materials including workbook, slide deck, follow up plan and leader’s guide so your personnel can facilitate internal training.
OPTION 3
Customized online training tailored to address customer service challenges in your healthcare setting.
Training formats include live on-site workshops and online options. Call 415.929.8110 or email@DonnaEarlTraining.com
Ask about a Learning Library for your organization.
I always thought telling cancer patients the facts would calm their emotions. Now I understand why they didn’t hear me, and I have a better approach.
–Dr. R., National Health Service
+1(415)929 8110 US
+44(0)7783 352 886 UK
email@DonnaEarlTraining.com
Patient Satisfaction in Healthcare
Increase patient satisfaction and staff motivation:
- Improve customer service practices
- Communicate clearly with patients and co-workers
- Manage difficult situations professionally
… increases patient satisfaction and reduces provider stress.
Dealing with difficult customers requires Emotional Intelligence.
Take our quiz
to learn more about Emotional Intelligence.