Customer Service Training for Healthcare
Customer Service Savvy for Healthcare
Whether your staff are in a practice, clinic, hospital or facility, they need patient satisfaction skills. Healthcare professionals who participate in this Customer Service Training for Healthcare will increase their customer service aptitude, problem solving skills, ability to deal effectively with co-workers, manage stress, and increase patient satisfaction.
Our customer service training will help healthcare staff:
- Improve customer service practices and increase patient satisfaction
- Communicate more effectively with patients and co-workers
- Manage challenging situations professionally
Most Requested Training Topics
- Manage patient expectations
- Increase patient satisfaction and survey scores
- Establish a positive approach with each patient
- Explain protocols and assure cooperation
- Calm upset customers
- Resolve complaints positively
- Handle conflict and escalated situations professionally
- Communicate effectively internally with co-workers
Course Options
Training formats include live workshops and online options. Call 415.929.8110 or email@DonnaEarlTraining.com
I always thought telling cancer patients the facts would calm their emotions. Now I understand why they didn’t hear me, and I have a better approach.
–Dr. R., National Health Service
