Training For Healthcare Professionals

Customer Service Training for Healthcare

Customer Service Savvy for Healthcare

Healthcare professionals who participate in this Customer Service Training for Healthcare will increase their customer service aptitude, problem solving skills, ability to deal effectively with co-workers, manage stress, and increase patient satisfaction.

Our customer service training will help healthcare staff:

  • Improve customer service practices and increase patient satisfaction
  • Communicate more effectively with patients and co-workers
  • Manage challenging situations professionally

Most Requested Training Topics

  • Benefits of excellent customer service in a healthcare setting
  • Increase patient satisfaction and survey scores
  • Understand the importance of attitude
  • Establish a positive first impression with patient and family
  • Listening skills
  • Manage emotions and stress professionally
  • Calm upset customers
  • Resolve complaints positively
  • Deal professionally with seniors and patients with disabilities

Course Options

Customer Service Training Options for Healthcare Professionals

Contact us for training options. Call 415.929.8110 or email@DonnaEarlTraining.com

I always thought telling cancer patients the facts would calm their emotions. Now I understand why they didn’t hear me, and I have a better approach.
–Dr. R., National Health Service