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Master Your Customer Service Challenges
Whether you need customized on-site training for technical professionals, healthcare professionals, or retooled internal customer service, we can help.
User Friendly Technical Support
Customer Service training for IT professionals, tech support reps, engineers to enable customer friendly support:
- Provide efficient user friendly customer service
- Communicate effectively with non technical users
- Promote a reputation for excellent customer service
Technical professionals deliver exceptional customer service.
Patient Satisfaction in Healthcare
Customer Service training for Healthcare will increase patient satisfaction and staff motivation:
- Improve customer service practices
- Communicate clearly with patients and co-workers
- Manage challenging situations diplomatically
Increase patient satisfaction and reduce staff stress.
Internal Customer Service workshop will build internal cooperation and break down silos:
- Improve internal and external customer service
- Work together to meet organizational goals
- Reduce friction and increase productivity
Activate interdepartment support, productivity and cost savings.
Remote Management Skills
for the Technical Manager
We provide technical managers people skills and remote management skills to successfully manage individual and team performance whether in person or remotely.
Managers in a healthcare setting have the clinical knowledge but often need managerial training. We provide training in skills to manage and motivate in a healthcare environment.
Managing Up, Down and Across
Many managers find their biggest challenge is representing their department’s function within an organization. We can provide training/coaching on managing relationships with other managers, upper management, and performance management for staff.