Services

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UK +44 (0) 7729 814 890
email@DonnaEarlTraining.com

Master Your Customer Service Challenges

Whether you need customized on-site training for technical professionals, healthcare professionals, or retooled internal customer service, we can help.

Customer Service Training for User Friendly Technical Support

User Friendly Technical Support

Customer Service training for IT professionals, tech support reps, engineers to enable customer friendly support:

  • Provide efficient user friendly customer service
  • Communicate effectively with non technical users
  • Promote a reputation for excellent customer service

Technical professionals deliver exceptional customer service.

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Customer Service Training to provide Patient Satisfaction in Healthcare

Patient Satisfaction in Healthcare

Customer Service training for Healthcare will increase patient satisfaction and staff motivation:

  • Improve customer service practices
  • Communicate clearly with patients and co-workers
  • Manage challenging situations diplomatically

Increase patient satisfaction and reduce staff stress.

Customer Service Training for Healthcare professionals

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Internal Customer Service Training

Internal Customer
Service

Internal Customer Service workshop will build internal cooperation and break down silos:

  • Improve internal and external customer service
  • Work together to meet organizational goals
  • Reduce friction and increase productivity

Activate interdepartment support, productivity and cost savings.

Donna Earl Training - Internal Customer Service

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Remote Management Skills
for the Technical Manager

We provide technical managers people skills and remote management skills to successfully manage individual and team performance whether in person or remotely.

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Management Skills
for Healthcare

Managers in a healthcare setting have the clinical knowledge but often need managerial training. We provide training in skills to manage and motivate in a healthcare environment.

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Management Skills:
Managing Up, Down and Across

Many managers find their biggest challenge is representing their department’s function within an organization. We can provide training/coaching on managing relationships with other managers, upper management, and performance management for staff.

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