Customer Service Training for Tech Support
Customer Service Savvy for Technical Professionals
We teach customer service best practices and how to’s for successfully supporting users and customers.
In this specialized training, delivered online or on-site, technical professionals will master how to:
- Provide more efficient and effective customer support
- Communicate more effectively with non-technical end users
- Manage customer expectations and priorities
- Promote a reputation for consistent excellent service
Sample Training Topics
- Set appropriate customer expectations
- Communicate more effectively with non-tech customer
- Deal professionally with frustrated customers
- Deliver bad news diplomatically
- Help customers help themselves
- Establish credibility and user confidence
Who Will Benefit
Service desk agents, tech support representatives, service desk engineers, field engineers, and anyone who provides technical support to internal or external customers.
Training available onsite and online.
Contact us for training options. Call 415.929.8110 or email@DonnaEarlTraining.com
This workshop was the most practical training I’ve ever attended. You provided tools and techniques to guide calls, defuse their frustration, problem solve, and impress the customer with my customer service skills.
Our Process
Assessment
We offer different levels of assessments to discover learning needs and challenges of your service desk, field service, or tech support group. IN addition to our free assessment, we can also provide more in depth evaluation and recommendations.
Customization
Every training program is customized to meet the learning needs of your tech support team, reflect channels in which they deliver support, the expectations of your users, and your organization’s support goals.
Training
Each on-site customer service workshop is highly interactive, with discussions, group projects, and examples of best practices in customer service. Participants learn and practice immediately usable skills and best practice techniques.
Follow up
Follow up activities are included in course materials to keep learning fresh. After the initial workshop we can provide follow up sessions with advanced skills to further mastery of customer service best practices.
See more course detail on
For additional information phone 415.929.8110 or email@DonnaEarlTraining.com
+1(415)929 8110 US
+44(0)7783 352 886 UK
email@DonnaEarlTraining.com
User Friendly Technical Support
IT professionals, tech support reps, and engineers deliver customer friendly support:
- Provide efficient user friendly customer service
- Communicate effectively with non technical users
- Promote a reputation for excellent customer service
… enables IT professionals, technical field service reps, and engineers to deliver customer friendly support.
Management Skills for the Technical Manager
Technical managers are often promoted for their technical expertise. We provide technical managers the people management skills and coaching skills to successfully manage individual and team performance.
How many customer service stars does your team rate?
Take our quiz
to assess your Customer Service Skills.
Dealing with difficult customers requires Emotional Intelligence.
Take our quiz
to learn more about Emotional Intelligence.