Managing Excellent Customer Service
Workshop
This workshop covers unique issues facing managers who oversee customer service focus: hiring and motivating appropriate personnel, dealing with escalated customer problems, dealing with other managers and internal customers.
Competencies you can develop:
- Create a motivating climate which supports exceptional customer satisfaction
- Hire employees with customer service aptitude
- Improve processes and service levels
- Reduce employee burn out and turnover
- Performance management skills to motivate employees to do their best
- Gather and utilize customer feedback
Options:
Management training for team leaders can be included as part of our customer service training package
OR
One on One coaching sessions for individuals
+1(415)929 8110 US
+44(0)7783 352 886 UK
email@DonnaEarlTraining.com
Internal Customer Service
Instill internal cooperation and break down silos:
- Improve internal and external customer service
- Work together to meet organizational goals
- Reduce friction and increase productivity
… instills the principles of internal cooperation and communication and activates interdepartmental support and productivity.
“Before this workshop, I thought internal problems were only bad for morale. Now I know they’re bad for the bottom line. Thanks for processes to resolve costly internal problems.”
Management Skills: Managing Up, Down and Across
Many managers find their biggest challenge is representing their department’s function within an organization. We can provide training/coaching on managing relationships with other managers, upper management, and performance management for staff.
How many customer service stars does your team rate?
Take our quiz
to assess your Customer Service Skills.
Dealing with difficult customers requires Emotional Intelligence.
Take our quiz
to learn more about Emotional Intelligence.