Managing Excellent Customer Service Workshop

Managing Excellent Customer Service


This workshop covers unique issues facing managers who oversee customer service focus: hiring and motivating appropriate personnel, dealing with escalated customer problems, dealing with other managers and internal customers.

Competencies you can develop:

  • Create a motivating climate which supports exceptional customer satisfaction
  • Hire employees with customer service aptitude
  • Improve processes and service levels
  • Reduce employee burn out and turnover
  • Performance management skills to motivate employees to do their best
  • Gather and utilize customer feedback


Management training for team leaders can be included as part of our customer service training package


One on One coaching sessions for individuals