Managing Excellent Customer Service

Workshop

This workshop covers unique issues facing managers who oversee customer service focus: hiring and motivating appropriate personnel, dealing with escalated customer problems, dealing with other managers and internal customers.

Competencies you can develop:

• Create a motivating climate which supports exceptional customer satisfaction
• Hire employees with customer service aptitude
• Improve processes and service levels
• Reduce employee burn out and turnover
• Performance management skills to motivate employees to do their best
• Gather and utilize customer feedback

Options:

Management training for team leaders can be included as part of our customer service training package

  OR

One on One coaching sessions for individuals