Customer Service Training for Healthcare
Patient Satisfaction for Healthcare
Whether your staff are in a physician’s practice, a clinic, or a facility, they need patient satisfaction skills. Healthcare professionals who participate in this Customer Service Training for Healthcare increase their patient satisfaction aptitude, ability to deal effectively with today’s patient, improve patient experience, reduce burn out and manage stress.
Our customer service training teaches clinic, practice and facility staff:
- How can I improve customer service practices and increase job satisfaction
- How my team boost survey scores and improve patient experience
- How do we set the tone for a positive visit and patient outcome
- What are best strategies to communicate effectively with patients and co-workers
- How can I handle challenging patients professionally
- How can healthcare staff reduce burnout, manage stress and maintain resilience
Most Requested Training Topics
- How can we Increase patient satisfaction and survey scores
- How can patient expecations be managed
- How can I calm upset patients and family members
- How can we defuse situations before they escalate
- How can co-workers communicate more effectively
- What is necessary to sustain a positive work environment
- How can I manage stress, burn out, and maintain motivation
- How can staff promote a positive reputation for the clinic, physician practice or facility.
Course Options
OPTION 1
On-site workshop customized for your healthcare setting, staff, patient base and unique challenges. Presented by an expert, this workshop is highly interactive with assessments, discussion, Q & A, and role plays. A comprehensive workbook is included for reference and review.
OPTION 2
A course created for your organization. This asset is a complete customized training program with branded materials including workbook, slide deck, follow up plan and leader’s guide so your personnel can facilitate internal training.
OPTION 3
Customized online training tailored to address customer service challenges in your healthcare setting.
Training formats include live on-site workshops and online options. Call 415.929.8110 or email@DonnaEarlTraining.com
Ask about a Learning Library for your organization.
I always thought telling cancer patients the facts would calm their emotions. Now I understand why they didn’t hear me, and I have a better approach.
–Dr. R., National Health Service
+1(415)929 8110 US
+44(0)7783 352 886 UK
email@DonnaEarlTraining.com
Patient Satisfaction in Healthcare
Increase patient satisfaction and staff motivation:
- Improve customer service practices
- Communicate clearly with patients and co-workers
- Manage difficult situations professionally
… increases patient satisfaction and reduces provider stress.
Dealing with difficult customers requires Emotional Intelligence.
Take our quiz
to learn more about Emotional Intelligence.