Managing Excellent Customer Service
Workshop
This workshop covers unique issues facing managers who oversee customer service focus: hiring and motivating appropriate personnel, dealing with escalated customer problems, dealing with other managers and internal customers.
Competencies you can develop:
- Create a motivating climate which supports exceptional customer satisfaction
- Hire employees with customer service aptitude
- Improve processes and service levels
- Reduce employee burn out and turnover
- Performance management skills to motivate employees to do their best
- Gather and utilize customer feedback
Options:
Management training for team leaders can be included as part of our customer service training package
OR
One on One coaching sessions for individuals