| |
Resources: |
| |
 |
Client
Service Rated as Poor, by Roberto Rocha of the Montreal
Gazette, January 8, 2008. This
article includes Donna Earl's insights on dealing with difficult
and abusive customers. |
| |
|
It's
Not About the Byte: Creating a Human Help Desk, by Paul
Chin, Sept. 25, 2006. Donna
Earl contributed to this informative article about the need
for basic social and interpersonal skills required for Help
Desk Agents. |
| |
|
Leading High-Performance IS Teams
report from Gartner Group -- Donna Earl was a contributing consultant
for this report. To purchase the report, go to www.gartner.com,
then enter "Leading High-Performance IS Teams" in the Search
Research box at the top. Select the November 2002 result titled
"Leading High-Performance IS Teams". |
| |
Links: |
| |
|
Gartner
Group -- research regarding management, organizations, economy,
technology. |
| |
|
TARP
-- Customer service research studies and papers. |
| |
|
Institute
of Directors -- Research and information on international
management issues. |
| |
|
The
Summit Circuit -- Information for contact centers regarding
site location, technology, and contact center research |
| |
|
National
Speakers Association |
| |
|
HelpDesk.com
-- Help Desk Resources and information |
| |
|
Customer
Service Resource Aid -- Free newsletters, articles and other
customer service resources. |
| |
|
Customer
Service Resources - Free list of customer service resources. |
| |
|
Association
of Call Center Managers |
| |
|
SACS
Pre-Employment Screening and Call Center Management Consultant
-- Predictive call center software for pre-employment screening,
agent selection and retention. |
| |
|
Staffing
Software, Recruiting Software -- Automated Business Designs
features applicant tracking staffing software and recruiting
software. |
| |
|
Recruitment
Process Outsourcing -- Blue Square provides recruitment
process outsourcing (RPO), Internet research and candidates
sourcing services in the global recruitment market place at
an affordable cost. |
| |
|
Goto-Silicon-Valley.com
-- The premier directory of Silicon Valley and San Francisco
Bay Area resources |
| |
|
Officefile
Business Directory |
| |
|
Internet
Web Directory - The Internet's fastest growing directory
of the best web sites, including links to training and education
sites. Fully searchable and upgraded regularly. |
| |
|
Corporate
Culture - Organizational Culture Center helps to develop
high performance corporate culture and organization leadership.
They provide consulting and coaching to understand workplace
culture and workshops for cultural enhancements. |
| |
|
Java
Certification -- Sun Java certification practice exams to
help achieve Java certification |
| |
|
MCSE
training - Get certified with MCSE certification from Microsoft |
| |
|
Whizlabs
linux certification training |
| |
|
Microsoft
Project Training in London and UK wide - Introduction to
advanced courses and customized training in MS Project, led
by Microsoft qualified instructors. |
| |
|
Financial
Training London - London School of Business and Finance
(LSBF) offers a range of innovative education programs and professional
education courses. |
| |
|
Adobe
Photoshop Training - Computer training CDs and software
tutorials including Photoshop tutorials, MCSE training, A+ certification
training, Cisco training & Adobe training. |
| |
|
SEO
Training Courses for beginners and advanced - Providing
individual and corporate SEO training service. |
