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Customer Service Training


Customer Service Seminars

Donna Earl & Co. offers customized customer service training, coaching and consulting services. With over 18 years experience, we have provided customer service training to satisfied clients in the United States and United Kingdom, including Rolls Royce, Cornell University, Gartner Group, Genentech, and many others.

We offer six customer service seminars to increase customer loyalty, increase customer service representative effectiveness, and decrease agent stress. From customer contact skills for the front line agent, to customer service skills for the technical representative, to customer service management skills, these courses deliver proven strategies to keep customers happy, develop the professionalism of customer service agents, and promote excellent internal customer service.

  Seminars:
   Excellence in Customer Service Excellence in Customer Service
  Customer Service Skills for the Technical Professional Customer Service Skills For the Technical Professional
  Internal Customer Service Seminar Internal Customer Service Seminar
  Dealing with Difficult Customers Seminar Dealing with Difficult Customers Seminar
  Managing Excellent Customer Service Managing Excellent Customer Service
  Integrating Customer Service Into the Organization Integrating Customer Service Into the Organization


"Your specific techniques and call guides really gave me confidence. I've already used the stress busters and they work!"

For additional information or to book these Customer Service Seminars, send email to email@DonnaEarlTraining.com or phone 415.929.8110.

Copyright © 2008 Donna Earl & Co. All rights reserved.