Clients & Testimonials

Clients:

Donna Earl & Co. client list includes Rolls-Royce North America, Cornell University, UCSF Medical Center, Cardinal Health, Elan Pharmaceuticals, Daiichi Sankyo, Anesiva, Thermo Fisher Scientific, Pepper Construction, Whole Foods Markets, Kurt Salmon Associates, US Government., US Dept. of Education, US Forest Service, American Management Assn., American Express, AT&T, Accelrys, British Telecom, Connetics, UFCW Trust, Millipore Corp., Axsys Technologies, Elonex UK, Dun & Bradstreet, Hitachi, Dartnell Publications, Veritas, Cadence, Genentech, Gartner Group, Optimax UK, Printrak Intl, Parker Hannifin, Websense, Viasys Healthcare, Siemens Medical Solutions, Sysmex, Kyphon, Gilead Sciences, Pacific Sunwear, Borland Corp., Kaiser Permanente, National Health Service, Campaign for Leadership, Macro Services UK, Eagle Star International, Hopwood Hall College, Bishop Auckland College, Oxford College business consulting unit and many others.

What our clients say:

This morning I actually enjoyed working with people who irritated me in the past so I could practice what I learned.
	Accounting Manager Software Manufacturer
I feel like I filled up my toolbox with great skills!
	Bud R., Tech Support Medical Equipment Mfg. Company
I came into your class thinking I knew a lot about customer service management. You really opened my eyes, and gave a lot of immediately usable information.
	Field Service Mgr. John Deere
I saw immediate results after the training. Call times are shorter, the reps sound much more professional on the phone, and we've received customer emails complimenting reps' professionalism.
	John B. Help Desk Manager
I don't remember receiving any other training of this type where I walked away with so much relevant information and some really good tools.
	Joyce R. Borland
Even though this group of managers is extremely skilled at dealing with upset customers, you really gave them new, effective tools to make the job easier.
	Customer Service Manager AT&T
I saw immediate and dramatic improvement after your training. Several customers called me to say what great customer service they'd received. That never would have happened before your seminar.
	Manager UFCW Trust
You have been such a help to us this year. Thanks so much.
	H.R. Manager Developmental Studies Center
Thank you! This certainly was a participative, active training session. The group gained lots of new skills and the practice sessions were excellent. I think the class was great. Learning the different styles really stood out.
	Help Desk Manager Biotech Company
You will get only glowing reviews from us. All is well with our internal customers as a result of the training and other action steps discussed in the session are being implemented. You really understand technical help desk issues and have a specific niche.
	Technology Manager Public School District
I liked the scientific explanation for why customers get angry, and specific steps for defusing.
	Software engineer Websense
Your class was a revelation . . . it really helped everyone work together more effectively and productively. Not only is the company working 'smarter' but great inter team cooperation has improved external customer service.
	Joan R., Customer Service Advocate Manufacturing Company
Your information and cross cultural insight was so helpful to our field service group. They'd never had a class like this, and came away impressed and informed.
	International Field Service Manager Printrak International
Our customer relationships are so much better since your session. When we booked you, we were having trouble with customer retention. A few months later, we're so busy, and our customers are more satisfied with us. Your exercises really helped us look at ourselves and what we needed to improve. I consult your 'cheat sheet' every day.
	Customer Service Liaison Axsys Technologies
We utilize your concepts everyday in helping our internal customers. The workbook has been a helpful review of the class for our help desk agents.
	Help Desk Manager Optimax, UK
Our telephone support people really picked up lots of new ways to deal with customers. They learned why a helpful attitude makes the job easier.
	Field Service Manager Computer Manufacturer, UK

Donna Earl can be contacted regarding her consulting and training services by phone: 415.929.8110 (US) or +44(0)7729 814 890 (UK) or email: email@DonnaEarlTraining.com.