Articles & Quizzes

Donna Earl has written the following articles on Customer Service, Customer Service Management, Management and Emotional Intelligence. Please contact us at email@DonnaEarlTraining.com for permission to use or reprint any article, or to quote Donna.

	Articles:
		What Is Internal Customer Service? A Definition and Case Study
		Providing Excellent Internal Customer Service
		Stress Management Tips for Customer Service Professionals
		Hire the Best for Your Help Desk
		Help Desk Training
		Customer Service Challenges for Tech Support Help Desks
		Customer Service Manager's Guide to Effective Call Center Staffing
		The Customer Service Manager's Challenge
		Dealing with Abusive Customers
		Developing Emotional Intelligence
		Coaching Emotional Intelligence
	Quizzes:
		Customer Service Quiz
		IT Help Desk Customer Service Quiz
		Emotional Intelligence Quiz

Donna Earl is an international specialist in Customer Service, Management Skills and Emotional Intelligence. Drawing on her corporate background and over 16 years consulting experience, she writes articles on current business topics. These articles reflect current challenges verbalized by the 200,000+ people worldwide who have participated in her training sessions.

Donna can be contacted by phone 415.929.8110 or by email at email@DonnaEarlTraining.com regarding her consulting and training services, or for permission to reprint these articles.